A new job, #mediause

Hi, I just started a new job! Well besides that this is great news, I have to work with a couple of IT-systems. So I thought, this could be a new input for my blog. But let me tell you first what I have to do there, customers email questions to me and I answer them in a nice and satisfying way. Yes you're right its customer service, sounds easy. I thought so.....

After a couple of days of training, my new found knowledge was put to the test. I got my own email account and opened my first email, so far no problems.....

During the training it became clear to me that they were using four different kinds of IT-systems, which are far from user-friendly (the fun part is that the rest of the employees agrees). So for the next 30 minutes I was looking for the answer to a simple question, after 30 minutes the system crashed and was down for 2 hours.

This meant that I could not work during the malfunction, resulting that I tried nine different kinds of coffee at the coffee machine.

It-systems help solving problems but some are not userfriendly, unreliable and create a high level of irritation among users. But without the systems I could not do my work properly aswell as my colleagues working on the customerservice.

The fact that I could not function without the systems shows that systems should support users suche as myself and not make them dependent on systems, which is not the way systems where intended.

Hope to see you next time